We offer free standard delivery on all orders over £100 within the UK, with processing typically completed within 2-3 business days. For international delivery inquiries, please email us at woof@onfourpets.com to discuss options and costs.
We accept returns only for products with factory defects, which must be reported within 7 days of receipt. Please note that we cannot accept returns for products that have been opened or used due to health and hygiene reasons. Unfortunately at this time we do not offer free returns so it will be up to the customer to cover any shipping charges to get the faulty bed safely returned. Please make sure you carefully check measurements before purchasing any of our beds.
To initiate a return for a defective item, contact us at returns@onfourpets.com with your order number and details of the defect, and we will guide you through the return process and provide a replacement or refund. For any additional questions or assistance, feel free to reach out to us. Thank you for choosing us.