At Onfour Ltd, we are committed to providing high-quality products for pets and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions under which our products are covered by warranty.
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Warranty Coverage
Onfour Ltd warrants that our products will be free from defects in materials and workmanship under normal use for a period of 2 years from the date of purchase. This warranty is provided to the original purchaser of the product and is non-transferable.
The warranty covers the following:
Manufacturing defects
Faults in materials
Faulty workmanship
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Warranty Exclusions
This warranty does not cover damage or defects caused by:
Misuse, abuse, or improper handling of the product
Normal wear and tear, including but not limited to scratches, rips & tears, dents, or fading
Improper storage or care of the product
Unauthorized repairs or modifications
Damage caused by pets, other animals, or external environmental factors
Accidental damage, such as drops or spills
Additionally, this warranty does not cover consumable items or accessories such as pet toys, bedding, or any other items that naturally degrade over time due to use.
- Claiming a Warranty
To make a warranty claim, please follow the steps below:
Contact Us: Email us at woof@onfourpets.com with your order number, proof of purchase, and a detailed description of the defect. Photos or videos of the issue may be requested to help assess the claim.
Return Authorization: If the product qualifies for a warranty claim, we will provide instructions on how to return the product. You are responsible for any shipping costs associated with returning the item unless otherwise specified by Onfour Ltd.
Product Assessment: Upon receiving the returned product, we will inspect and assess the item to determine whether it is covered under warranty.
Resolution: If your claim is approved, Onfour Ltd will, at its discretion:
Repair the defective product
Replace the defective product with the same model or an equivalent product
Provide a refund or store credit for the purchase price of the product
Please note that repaired or replacement products may carry a different serial number and may be subject to a new warranty period starting from the date of repair or replacement.
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Limitations of Liability
Onfour Ltd’s liability under this warranty is limited to the repair, replacement, or refund of the product. Under no circumstances will Onfour Ltd be liable for any indirect, incidental, or consequential damages, including but not limited to the loss of use, income, or profit, arising from the use or inability to use the product.
This warranty is the sole and exclusive warranty provided by Onfour Ltd. No employee, agent, distributor, or reseller has the authority to alter or extend the terms of this warranty on behalf of Onfour Ltd.
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Governing Law
This warranty is governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of this warranty will be subject to the exclusive jurisdiction of the courts of England and Wales.